Discover Our Shipping Solutions
At Epoch Custom, where every shipment is as satisfying as a refreshing sip of boba tea, we’re dedicated to providing seamless shipping services to our valued customers. Below, you’ll find important details regarding our shipping process.
Free Shipping*
*Orders exceeding $500 are eligible for free shipping.
Delivery Timeframe
2-3 business days in the Orlando area.
Shipping carrier
UPS, USPS, and FedEx (options discussed with a sales representative).
Addresses
Epoch Custom delivers to commercial and residential addresses.
Orlando Local Shipping
Applied for Orlando and Surrounding Areas, Zip code: 32824
Shipping for Extended Areas in Florida
Free Shipping*
*To qualify for FL Free Delivery your order minimum must be $700 for nearby areas, and $1000 for more distant areas.
Delivery Timeframe
5-10 business days in Florida.
Shipping carrier
Options discussed with a sales representative.
Addresses
Shipping carriers deliver to commercial and residential addresses.
Shipping across the USA
Small order to big orders
We deliver everything from individual boxes to full pallets.
Delivery Timeframe
10-15 business days across the USA.
Shipping carrier
Options discussed with a sales representative. Shipping is by third parties. If you have preferences with a shipping company, speak with a sales representative.
Addresses
Shipping carriers deliver to commercial and residential addresses. When it is a residential address the costs are higher.
Returns & Refunds policy
We want you to be completely satisfied with your purchase from Epoch Custom. If for any reason you’re not, we’ve got you covered with our returns and refunds policy.
General Returns:
- Claims for damages or shortage must be made within 2 days upon receipt of goods.
- Machinery returns after 7 days are subject to a 15% restocking fee.
- No returns accepted after 15 days from receipt.
Food Items:
- Food stuff returns are only accepted if the items remain unopened.
- No returns accepted for perishable items.
- To initiate a return for food items, please contact us (407) 420-7735 or visit our Contact Page.
