At Epoch Custom, where every shipment is as satisfying as a refreshing sip of boba tea, we’re dedicated to providing seamless shipping services to our valued customers. Below, you’ll find important details regarding our shipping process.
*Orders exceeding $500 are eligible for free shipping.
2-3 business days in the Orlando area.
UPS, USPS, and FedEx (options discussed with a sales representative).
Epoch Custom delivers to commercial and residential addresses.
Applied for Orlando and Surrounding Areas
*To qualify for FL Free Delivery your order minimum must be $700 for nearby areas, and $1000 for more distant areas.
5-10 business days in Florida.
Options discussed with a sales representative.
Shipping carriers deliver to commercial and residential addresses.
We deliver everything from individual boxes to full pallets.
10-15 business days across the USA.
Options discussed with a sales representative.Shipping is by third parties. If you have preferences with a shipping company, speak with a sales representative.
Shipping carriers deliver to commercial and residential addresses. When it is a residential address the costs are higher.
We want you to be completely satisfied with your purchase from Epoch Custom. If for any reason you’re not, we’ve got you covered with our returns and refunds policy.
- Claims for damages or shortage must be made within 2 days upon receipt of goods.
- Machinery returns after 7 days are subject to a 15% restocking fee.
- No returns accepted after 15 days from receipt.
- Food stuff returns are only accepted if the items remain unopened.
- No returns accepted for perishable items.
- To initiate a return for food items, please contact us (407) 420-7735 or visit our Contact Page.
